Shipping & Returns
Shipping
Please be sure to check the dispatch time for each item you have ordered.
If the items states "ready to ship" I will post out your item within 3 working days
If the items states "made to order" then there will be a delay as I have to make the order first, this is usually a 2-4 week turnaround and will be stated on the item page.
If you order a mixture of "in stock" and "made to order" items I will send the whole order out together, using the longest date. If you need "in stock" items sent out sooner please just contact me and I will send them separately.
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UK Shipping
UK orders are dispatched using Royal Mail Tracked 48 service. ​In stock items are usually dispatched within 3 working days of ordering. If your item is Pre-Order (made to order) please see the item description for dispatch times.
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USA SHIPPING
All items entering the USA from the UK are now subject to a 10% tariff. This will be added to your purchase at checkout. All USA purchases must be sent with tracked shipping and will arrive in the USA duty paid. Thankyou so much for your understanding.
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CANADA SHIPPING I currently ship to Canada via Royal Mail, please be aware that you may be charged customs/import duties in your country when your item arrives! I am not responsible for these charges.
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COMMISSIONS
All deposits made on custom orders are non-refundable. It is payment for time already put into the commission, such as designing, sourcing materials, time already spent producing quotes etc.
Items will not be shipped until the balance of the commission has been paid in full.
Returns Policy
If you wish to return an item for any reason, please let me know that you intend to do so via email within 14 days of receiving your item.
Items must then be returned unused and undamaged within 28 days of you receiving the item.
You will then be refunded for the returned item only, minus any shipping costs within 14 days (usually much sooner) of my receiving of the returned item.
You are responsible for the return postage cost.
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Gift vouchers: I do not offer returns on gift vouchers. They can not be exchanged for cash.
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PIERCED JEWELLERY due to hygiene reasons I do not accept returns for pierced jewellery.
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Faults: Should your item purchased from me require repairs through reasonable, normal use within 6 months of purchase I will repair it free of charge. After 6 months a charge will be made for repairs. Please contact me if you require assistance!
Hallmarking
Here is what you need to know about the hallmarking of precious metals available for sale in the UK